Elite is our plan that covers all technician-level maintenance and provides the best choice for lowest cost of machine ownership. The plan includes unlimited phone support, preventative maintenance performed by our factory-trained technician team, online software training, online video training, a discount on emergency service calls, a discount on service labor for pump maintenance activities, discounts on training and an online discount on waterjet consumables sold on CNCShop. Please note that no preventative maintenance can be performed outside the Canada.
Priority Phone Support
Our team of factory-trained technicians can assist you with the following types of issues over the phone:
- Machine initialization issues
- Error codes
- Communication issues
- Cut quality issues
- Intensifier pump issues
- Controller issues
- Cutting head issues
- Abrasive flow issues
- Motion issues
Note: Software or Machine operator training, software setup or re-installation of software is not part of phone support. The included software training hours can be used for software training or re-installation of software.
One of our factory-trained technicians will visit your facility to perform our 24-point Smart Program – Preventative Maintenance. Click here for more details. Annual preventative maintenance keeps your system in good working condition and helps to identify problem areas that need to be addressed. This will help to avoid costly down time.
Using TeamViewer, one of our technicians will provide up to 5 hours of software training on WardCAM or IGEMS. This time must be scheduled in advance with our service planning team in 1 hour increments.
Using an IP camera and tripod on each side, one of our technicians will provide up to 3 hours of machine operator training or application training. We will supply the camera and tripod and cover shipping both to and from your facility. This session must be booked in advance with our service planning team so the camera and tripod kit can be shipped.
Emergency Service Call Discount
Up to 3 emergency service calls will be done at the standard rate during the year. Emergency calls are done within 24 hours of request (subject to technician availability) and are charged at a premium rate versus standard service calls.
The following discounts are included:
10% off all labor hours for on-site service calls to do pump maintenance activities
15% off any scheduled training engagement (online or on-site) over $500
3.5% off of any waterjet component purchases made online at CNCShop.com