Essential is our annual plan that gives unlimited access to our telephone support.
Priority Phone Support
Our team of factory-trained technicians can assist you with the following types of issues over the phone:Machine initialization issues
Note: Software or Machine operator training, software setup or re-installation of software is not included in this Support Package. Please purchase an online training session on CNCShop for assistance with your software or training:
Essential also includes 1 free upgrade to emergency service on a service call during the year. Emergency calls are done within 24 hours of request (subject to technician availability) and are charged at a premium rate versus standard service calls.