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CNCShop

FREQUENTLY ASKED QUESTIONS

Questions About New Site

Will my account transfer over to the new site?
Yes, if you have an account on CNCShop.com, you will automatically be set up with an account on the new site. You will receive a password reset email. All you will need to do is reset your password.

Will I have to take any action?
Yes, you will just need to log in using your existing user name and reset your password.
If you’re having any problems with this, please contact us on 1-800-361-3408 or email sales_ca@cncshop.com.

Will my order history still show on the new site?
Yes, your order history from the old site will be shown in your account details. An added bonus is that this new site has reorder function. From your account, you will be able to reorder part or all of a previous order. It will be easier than ever to buy the parts you always need to keep you running.

Will you still sell all the products from the current site?
Yes, our new site has all the router tooling and parts that you’re familiar with plus the new addition of waterjet parts.

What if I have a problem with the new site?
Our new site is easier to navigate and easier for you to find what you need more efficiently. If you are having any problems, feel free to contact us on 1-800-361-3408 or email sales_ca@cncshop.com.

 

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General Questions

What are your hours?
We are open Monday to Friday 8am to 5pm Eastern Time.

Where are you based?
CNCShop Canada is based in Burlington, ON L7L 5H5.
Please click here for more information.

What are your delivery options?
All goods are shipped via FedEx. You may select from ground or air to suit your needs and budget.

Do you deliver outside of Canada?
Yes. For deliveries to the United States and Latin America, please order from our US site here.
For deliveries to the UK and the rest of the world, please order from here.

What payment methods do you offer?
When completing your order you may pay via credit card or PayPal. The credit cards accepted are American Express, VISA, MasterCard, Discover and Solo.

When paying by credit card, we will take payment in full at the time of order. Goods will normally be dispatched the same or next working day.

If some or all of the goods are not in stock, we will inform you. Depending on the expected delivery date, we may offer you a partial or full refund.

Do you have any special offers on at the moment?
We often run special offers. Please click here to see our Special offers page.

Be the first to learn about new products and get exclusive offers by signing up to our newsletters here

How do I return an item?
If you need to return purchased goods for any reason, provided you do this within 30 days of receipt and they are all unused and in their original packaging, we will refund the purchase price less any delivery charges and less a 20% restocking fee. This return policy does not apply to downloadable software products or support packages which, once ordered, cannot be returned or refunded.

If you would like to speak to us about returning your order, then please call us at 1-800-361-3408 and one of our customer service team will be on hand to assist you.

Can I cancel an order?
Provided you inform us before any of the goods have been dispatched, you may cancel your order by calling 1-800-361-3408 or sending an email to sales_ca@cncshop.com. We will cancel the order and refund any associated payment that has been taken in full.

How do I use my Gold or Silver Membership Benefits?
If you have Gold or Silver Membership benefits, use the following discount codes at checkout:

GOLD - Gives you 15% off products in the Router Tooling, AXYZ Consumables, AXYZ Replacement Parts, and Router Online Training portions of the site for Gold members.

GOLDA2MC - Gives you 100% off applicable A2MC apps for Gold members.

SILVER - Gives you 10% off products in the Router Tooling, AXYZ Consumables, AXYZ Replacement Parts, and Router Online Training portions of the site for Silver members.

SILVERA2MC - Gives you 100% off applicable A2MC apps for Silver members.

Can I get technical help?
Please start by reviewing our Resources documentation as you may find quick answers to what you need.

If you need help with Calculating Feeds and Speeds, click here.

Find Tool Materials and Geometry help here.

If you still need help, we have a dedicated team to assist you with any technical queries you may have by calling 1-800-361-3408.

Do you also supply Router and Waterjet Machines?
Yes, we offer a wide range CNC Router and Waterjet machines.
Please view our AXYZ range of routers here. 
Please view our WARDJet range of Waterjets here.

 

 

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