Single Service Ticket for Technician Phone Support

$100.00
SKU: SERVICE TICKET
Service Ticket
Description

One Service Ticket provide a single support session with an AXYZ Technician via telephone. Please scroll down to fill out the ticket form. If you are on Net 30 terms, be aware that this item must be paid for in advance. Access will be granted upon receipt of payment.

Procedure
Please complete all fields in the contact form below to enable us to better assist you. Once you have completed the ticket purchase through check out your information will be placed in the service ticket queue. Once you receive an email with your service ticket number you have the option of calling 1-833-CNC-SRVC to speak to an AXYZ technician or a technician will contact you shortly. Please have your order number available when you call.

Telephone Technical support for AXYZ Routers includes access to help desk support.

Some of the ways in which we can help you successfully use your AXYZ CNC Router when you buy the Telephone Support Package:

For A2MC controlled routers;

  • Review Activity logs to identify issues
  • Provide Help desk document to Identify error codes for easy resolution
  • Provide technical assistance when you are having issues with;
     
    • No Power / Machine will not turn on
    • No communication
    • Vacuum hold-down / pump
    • Machine cutting
    • Controller Issues
    • Smart Control / Sub Console / Pendant console
    • Spindle / Inverter
    • Machine (Axis) motion issues
    • Option Issues

 

Please Note: Software or Machine operation training, software setup or re-installation of software is not included. 

Please purchase an online training session with our RouterCoach Department for assistance with your software or training.

{formbuilder:48939}

    Shipping & Returns