Support Package

AXYZ Advantage is our service plan that includes unlimited phone support, preventative maintenance performed by our factory-trained technician team, online training, a discount on emergency service calls and A2MC software (OS update and APPS - use discount code ADVANTAGEAPPS to redeem). If you are on Net 30 terms, be aware that this item must be paid in advance. Access will be granted upon receipt of payment. Additionally, no preventative maintenance can be performed outside of Canada.

Priority Phone Support

Our team of factory-trained technicians can assist you with the following types of issues over the phone:

  • Machine initialization issues
  • Error codes
  • Communication issues
  • Cut quality issues
  • Vacuum hold down issues
  • Controller issues
  • SmartConsole/Console issues
  • Spindle and Inverter issues
  • Motion issues
  • Option issues

    Note: Software or Machine operator training, software setup or re-installation of software is not included in this Support Package. Please purchase an online training session with our RouterCoach Department for assistance with your software or training.

    Preventative Maintenance

    One of our factory-trained technicians will visit your facility to perform our 24-point Smart Program – Preventative Maintenance.  Click here for more details. Annual preventative maintenance keeps your table in good working condition and helps to identify problem areas that need to be addressed. This will help to avoid costly down time.

    Software Training

    Using TeamViewer, one of our technicians will provide up to 5 hours of software training on VCarve, Aspire or PanelBuilder. This time must be scheduled in advance with our service planning team in 1 hour increments.

    Emergency Service Call Discount

    Up to 2 emergency service calls will be done at the standard rate during the year. Emergency calls are done within 24 hours of request (subject to technician availability) and are charged at a premium rate versus standard service calls.

    A2MC Software

    OS upgrades and any relevant AXYZ Enterprise Apps for your table are included in the plan.


Shipping & Returns