Support Package

AXYZ Essential is our annual service plan that gives unlimited access to our telephone support. If you are on Net 30 terms, be aware that this item must be paid in advance. Access will be granted upon receipt of payment.

Our team of factory-trained technicians can assist you with the following types of issues over the phone:

Machine initialization issues
  • Error codes
  • Communication issues
  • Cut quality issues
  • Vacuum hold down issues
  • Controller issues
  • SmartConsole/Console issues
  • Spindle and Inverter issues
  • Motion issues
  • Option issues

    Note: Software or Machine operator training, software setup or re-installation of software is not included in this Support Package. Please purchase an online training session with our RouterCoach Department for assistance with your software or training.

    Essential also includes 1 free upgrade to emergency service on a service call during the year.  Emergency calls are done within 24 hours of request (subject to technician availability) and are charged at a premium rate versus standard service calls.

    To reach support

    Call in to 1-833-CNC-SRVC. Our customer care team will start a service ticket and will patch you through to our team of technicians.


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